Oferta de empleo en Málaga
Are you natural born leader? Do you thrive on creating positive spirit and inspire people to perform at their best? Do you value a company culture driven with passionate people who enjoy achieving results and celebrate milestones together? If you said yes - we have a job offer for you.
STANDBY Consultores is looking for service-minded and goal-oriented Quality Specialist who enjoys working closely with other units in a fast-paced working environment and who loves creating positive spirit and inspiring people to perform at their best.
Who we are:
Sector Alarm is one of Europe’s leading safety providers with 479.000 customers and more than 1.700 employees in Norway, Sweden, Finland, Ireland and Spain. The company delivers safety to its customers through alarm solutions for homes and businesses. Sector Alarm was established in 1.995. Since then, it has experienced strong growth over the last years and has a promising future in new and existing markets.
What we are looking for:
The Quality Specialist will be in charge of leading the internal and external quality activities for Sector Alarm Spain and will report directly to the Customer Service Director. The main areas of your activity will be project & process management, customer satisfaction (CSAT), continuous improvement, data analysis & reporting, and complaint management.
You will be responsible for maintaining and improving quality policies, procedures, programs and systems, driving a culture of quality first standards through continuous improvement, and ensuring an excellent customer experience to our customers.
Manage and oversee quality projects and quality management systems.
Conduct internal and external audit ISO programs to ensure compliance with national and international standards and legislation.
Coordinate responses and actions to audits and assure implementation and effectiveness.
Ensure current internal routines and quality control documents are mapped and updated.
Work closely with internal departments to ensure high customer satisfaction and continuous quality improvement.
Lead Weekly CQF meetings for Sector Alarm.
Responsible for Sector Alarm internal feedback system and external CSAT Low score reasons.
Track and maintain deviation, risk assessment, change control request processing.
Participate in corrective/preventive actions items and their investigations to determine root cause.
Elaborate, recommend and oversee improvement actions until implementation.
Responsible for sending out weekly feedback and CSAT low score.
Develop, track, and maintain quality control metrics.
Maintain, analyze, and interpret quality data.
Create reports for management on the performance of the QMS (e.g., results of quality audits, corrective actions) including the need for improvement.
Handle customer complaint and directs activities for resolution between internal/external customers and partners.
Experience & skills:
Bachelor's degree or equivalent experience required.
Experience in quality management systems and quality audit.
Lean Six Sigma experience desired.
ISO 9001:2015 competence desired.
Strong customer focus and verbal/written communication skills.
Strong organizational, interpersonal and presentation skills.
Strong leadership and motivational skills with the ability to work in a results-oriented environment.
Adapts to change and considers new approaches.
Ability to analyze and interpret data.
Able to solve problems and determine effective solutions.
Fluently bi-lingual in Spanish and English.
Proficient in Microsoft Suite applications with experience in Visio.
Availability to travel.
What we offer:
A permanent contract in an innovative company with focus on continuous improvement, as well as excellent opportunities for both personal and professional development through exciting work tasks and strong responsibility.
We are offering a new and exciting career opportunity within the Customer Service in Fuengirolas-Mijas (Málaga).
Are you interested?
Send us your Resume/CV as a PDF file or WORD file to: email@example.com
Subject: 10379371 (please, you do not need to write anything else in this field).
Email: In addition to your CV, attached in your email aplication, should be great if you send us a cover letter.
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