Oferta de empleo en San Pedro de Alcántara
Our client is an independent insurance broker in the Costa del Sol and has been providing their clients with their expertise and advice for over 40 years.
For their offices in Marbella, we are currently looking for a Customer Service Agent. He/she will be the first point of contact for incoming enquiries and client liaisons.
The candidate will have the following responsibilities:
+ Responding promptly to customer inquiries.
+ Communicating with customers through various channels.
+ Keeping records of customer interactions, transactions, comments and complaints.
+ Processing orders, forms, applications, and requests.
+ Ensure client satisfaction and provide professional customer support.
+ Knowing the company´s products inside and out so that you can answer questions.
+ Other administrative duties and projects as required.
The successful candidate will possess the following capabilities:
+ 2-3 years of office experience in the Insurance Sector.
+ Experience in a customer service orientated role.
+ Ability to adapt and provide support in a fast-paced, customer-focused environment;
+ Complete fluency in English and Spanish, both written and spoken is essential
+ Must have great communication and organizational skills, the ability to multitask, and a willingness to learn and grow;
+ Self-motivated, resourceful, able to work with minimal supervision and team-oriented;
+ Internet savvy and a comprehensive understanding of Microsoft Office and advanced knowledge of Microsoft applications;
+ Hard worker and a proactive problem solver;
+ Well-presented and professional with a friendly and positive disposition.
Please send your CV in English for this job vacancy, specifying Reference: 12467243 in the subject to: firstname.lastname@example.org
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